General Terms & Conditions

AGE REQUIREMENT: Minimum age required is 21 for groups A, B, 23 for groups C, E, H  and 25 for all other car groups. 

DRIVER'S LICENSE: A valid driver’s license for at least one (1) year is required (For non EU Renters, a valid International driving license is needed). 

MINIMUM RENTAL: One day. At end of rental Hertz allows a further period of 29 minutes free of charge after the time of pick up. After the 29 minutes grace period has expired, the renter will be charged a further full day. 

TRAFFIC FINES: Tickets and attached administrative sanctions resulting from any violation of the Serbian Traffic Law during rental period are borne solely by the Renter. If any an additional fee of €15+VAT for administration expenses will be paid by the Renter. 

METHODS OF PAYMENT: HERTZ charge cards and vouchers, AMEX, VISA/MASTERCARD and DINERS CLUB. Cash deposits are not acceptable. 

THIRD PARTY LIABILITY: The rented vehicle is covered for Third Party Liability in accordance with the Serbian law and a copy of the document is available in the car for inspection. 

LIABILITY OF THE RENTER: In case of damage to or loss of the rented car or part of it, as well as in case of fire, breakage of glass or theft, the Renter or any additional authorized drivers are fully liable. 

COLLISION DAMAGE WAIVER (CDW): The Renter’s liability for damages to the HERTZ vehicle is set per Rental Agreement’s term and conditions, to €500+VAT for groups A, B, €700+VAT for groups C, E, G, H, N, €900+VAT for groups I, J, K, P, M, Q, T, X, Y and €1.400+VAT for groups  R, U, V, W. 

THEFT PROTECTION (TP): This coverage relieves the Renter from all financial responsibility for loss or damage to the HERTZ vehicle by the following thefts according to the conditions of our rental agreement. 

Collision Damage Waiver and Theft Protection Coverage do not cover damage of the underside body of the vehicle, tires and rims, theft of wheel covers, radio/CD players, registration documents, key set and theft of any personal luggage. Collision Damage Waiver and Theft Protection Coverage do not cover any damage or theft if he/she violates the conditions for use the vehicle or shall have operated the vehicle in contradiction with the rental agreement and/or the legal provisions. 

SUPER COLLISION DAMAGE WAIVER (S.C.D.W.): The Renter may reduce payment to €100+VAT for groups A, B, C, €100+VAT for groups C, E, G, H, N, €200+VAT for groups I, J, K, P, M, Q, T, X, Y or €400+VAT for all other groups, by purchasing the addition coverage of €6+VAT per day for groups A, B, €9+VAT per day for groups C, E, G, H, N, €12+VAT per day for groups I, J, K, P, M, Q, T, X, Y and €18+Vat per day for all other groups. 

Super Collision Damage Waiver (S.C.D.W.) can be accepted only after acceptance of Collision Damage Waiver (C.D.W.). Liability may in no case be restricted or cancelled for loss of accessories, document, for damage to tires and any other part on the undercarriage of the vehicle. In case of damage or theft, proper reports and Police protocols are mandatory for validating the coverage of the above described Insurances. 

INCIDENT ADMINISTRATION FEE: In case of any accident due to Renter’s liability, Renter has the obligation to pay to HERTZ a non-refundable fee of €15+VAT to cover the administration expenses. 


AIRPORT SERVICE CHARGE: 10% of the rental agreement value, for rentals starting at the Airport location. 

GASOLINE AND REFUELING CHARGE: Gasoline consumption is payable by the Renter. For every refueling there is an additional charge of €15+VAT. 

Available on request with a charge of €5+VAT per day. 

SNOW CHAINS: Snow chains may be provided for an additional fee of €3+VAT per day. 

GPS: A GPS may be provided for an additional fee of €6+VAT per day. 

For rentals after working hours of location the charges are: €25+VAT up to 23:00pm and €38+VAT if after 23:00pm. 

COLLECTION / DELIVERY: Collection and delivery out of HERTZ locations, but Belgrade limits is subject to an additional charge of €25+VAT. For out of city collection/delivery additional charge of €0.6+Vat/Km. 

NIGHT DELIVERY / COLLECTION FEE: An extra fee of €25+VAT is applied for all pickup and/or drop off on airport realized from 21:00 – 08:00. 

ACROSS THE BORDER RENTALS: A HERTZ vehicle might be allowed to travel abroad under special conditions for a fee of €35+VAT (Fee applies for driving to all continental European countries. Please ask at time of reservation. 

 Winter tires are included in the rate. 

TAXES: All rental rates include 20%VAT.

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