HERTZ_DRIVER GUIDE_ENG - Terms Conditions (english version)

40 DURING THE RENTAL PERIOD If you have any questions or face any problem during your rental, you may call the Hertz office at any time, using the number indicated in the Rental Agreement BELGRADE • Central office New Belgrade: tel: +381 11 2028200 Working hours: 9 a.m. - 5 p.m., from Monday to Friday • Office airport Nikola Tesla Belgrade. tel: +381 11 2286017 Working hours: 8 a.m. - 10 p.m., every day • Other days and outside working hours please call: +381 69 44 46 000 You can also report any problem to the staff at the office when returning the vehicle. Alternatively, please contact the Reservations department via email at office@hertz.rs AFTER THE RENTAL If you disagree with any charge while returning the vehicle, or you are not satisfied with your rental experience for any reason, you may send an email to office@hertz.rs or call (+381) 11 20 28 200 , Monday-Friday: 09:00-17:00. Our goal is to process any customer request within 14 days. ROADSIDE ASSISTANCE In the case of an accident or vehicle breakdown, call the office where you picked up the vehicle at the phone number provided. Not reporting an incident may incur additional charges. www.hertz.rs (+381) 11 20 28 200 Autotechnica Serbia doo, Hertz International Franchisee, Omladinskih brigada 31, postcode 11070, New Belgrade, Serbia 4. COMMUNICATION