HERTZ_DRIVER GUIDE_ENG - Terms Conditions (english version)

16 FUEL POLICY Fuel is not included in the rental rate. For a rental period of 1-2 days: The renter should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which today is €15 + vat. For a rental period of 3 days or longer: The renter is required to prepay the cost of the quantity of fuel which is in the tank of the rented car at the pickup time. Upon returning the car –and only at this time– the customer may ask to be refunded with the value of the fuel in the tank at that time. In this instance, if the quantity of fuel in the tank is less than the one the customer has prepaid, then the Refueling Service Charge will be applied, which today is 15€ + vat. Any refund due will be processed through customer’s credit card. Please note that: - The price per liter of fuel used is the average fuel price for the area where the car was rented. The Refueling Service Charge is €15 + vat, while Hertz reserves the right to change it in the future without prior notice. Any fuel refunds, disputes etc. must be resolved with Hertz staff at the time of the vehicle’s return. Hertz will not consider any disputes once the final invoice has been issued.